Nancy began mediating conflict in 1988. Over the past two decades, she has focused her practice on domestic and workplace contexts. Nancy comes to the practice of mediation from a communication perspective, having completed a Masters degree in Interpersonal and Intercultural Communication from the University of New Mexico.
Mediation is a problem-solving process that gives all decision-making control to the parties most effected by the dispute. A mediator's role is to guide the parties in conflict through the decision-making process, help parties understand and express what matters most, overcome communication barriers that block the way for understanding, and move toward settlement agreements that meet the interests of both sides in the dispute.
While attorneys are often part of the process, their role is to support their client, provide information to assist the decisions to be made, and offer guidance and advice to help their client make important decisions.
Nancy mediates from a client-centered perspective, honoring the first principle of mediation, self determination. She always honors the clients' interests and decisions. While clients always retain control over final decisions, she helps them overcome barriers to understanding and challenges thinking to reveal contradictions and inconsistencies.